A number of things can go wrong with sound and video on the internet. We can only address the recurring problems of our students here.

Common problems include:

• Your internet connection may be intermittently disconnecting. This will interrupt the video file download and is a common problem with wireless connections to the internet.
  
  
• If you are employing a firewall, it may be blocking access to the media player. This can be remedied by opening port 1755 on your firewall. If you are accessing Mortgage-Education.com from work, you will need to check with your network administrator to see if opening port 1755 is permissible.

Sound Problems:

• If you have a speaker icon on your task bar (see the image on the lower right), your computer should be enabled for sound. Click on the speaker icon to bring up the volume control. Use the slider to adjust the volume.
  
  
• If you are still having sound problems you should:
  • Check your speaker connections.
  • Download the latest drivers for your sound card.

To set Media Player as the default player for our video files:

• If you have installed additional music and video software on your computer, Windows Media Player may no longer be the default player for our video files (.asx).
  
  
• On the Media Player menu bar, click on Tools then click Options.

• In the resulting dialog box, click on the File Types tab at the top.
  
  
• Make sure that Windows Media File (asf) is checked.
  
  
• Click OK.

• Click the Advanced tab at the top of the Internet Options dialog box.
  
  
• Scroll down to the multimedia section and make sure that your computer matches the image on the right.