Q: What is the Refund policy?
A: A request for refund, less a 15% processing fee, will be honored if requested within seven calendar days of purchase date. Additionally, for classroom courses, refund requests must be received no later than seven days prior to the course start date. No refunds will be issued for completed courses
Q: What are the different course formats available to the student?
A: We have 4 formats: Online Instructor-Led, Online Self-Paced Study (CE only), Live Classroom Instruction and Classroom Equivalent Webinars.
Q: How can the Live Instructor help while the customer is taking the course? Is it 24/7?
A: When students are in Webinar based classes, the instructor is there the entire time to answer questions. With the Online Instructor Led courses, emails go to the instructors. Responses to required activities such as case studies occur twice a day.
Q: What are the course approval numbers?
A: The course IDs are visible in the course name. You may also consult the NMLS Master Course Catalog for more details.
Q: When do courses expire.
A: NMLS Approved course purchases are good “forever” as long as we continue offering the course. Once you decide to start an Online Instructor-Led course, you will have a limited time to complete it. Test-Preparation courses are available for 90 days. Once an NMLS Online-Instructor Led NMLS
Q: What’s the passing score for NMLS Pre-licensure and Continuing Education?
A: There are two types of tests. First, there are tests which have a 75% passing rate for NMLS education - this includes module tests and final exams. For CE, there are also knowledge checks within the presentations. These are four question short quizzes which provide feedback, but need 100% correct to continue.
Q: When can I reach technical support?
A: Technical support is available generally by email at support@mortgageeducation.com and, on weekdays, by phone between 9:00am and 8:00pm Eastern Time.
Q: When do I take the NMLS Pre-Licensure exam?
A: Students may take the NMLS State and National Exams in any order they choose, and may take them before or after completing the Pre-Licensure Education
Q: Are the printable certificates available upon completion?
A: If you are not taking these courses for Continuing Education Credit or State Certifications of any Kind, your Certificates will be available to you to Print from your Final exam box located on your “Welcome Page” instantly upon completion of the Final exam
Q: What is your vendor approval number?
A: Our NMLS Provider ID is 1400051
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