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About Mortgage-Education.com
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1. What sets Mortgage-Education apart from other companies? |
| Mortgage-Education.com is the only online distance-learning company
of its kind. We allow you complete control over your time and studying habits,
and you gain the luxury of studying and gaining knowledge at your own pace
wherever you see fit. Our courses take advantage of all of the learning senses:
we offer videos to benefit sight, audio that you listen to, and written text.
No matter what kind of learner you are, our program is right for you. No other
company offers the amount of comprehensive that we offer, and at such an
amazing price. Our courses cover all of the required knowledge that you will
need to become a successful and prosperous person in the Mortgage Business. It
is also great for the realtor, appraiser, and anyone who is just wanting more
information about mortgages before acquiring one.
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2. If I don't understand something, are you available to answer questions? |
Yes, you can call our toll-free number 1-888-557-6770 during our
technical support hours from 9:00a.m. - 10:00 p.m., Monday thru Sunday or you
can email support@mortgage-education.com. Our office hours, for clerical
information is 9-5 Monday thru Thursday. A customer support representative will
be glad to assist you with any questions or concerns. In addition, we now offer
a discussion forum online at www.themortgageforum.net.
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3. How do I purchase a course? |
| First, you should begin by visiting our
course catalog. After choosing which type of course
you're interested in (either Continuing Education, College Credit Courses,
Learning the Mortgage Business or Company Training), you will be directed to a
new page that lists all of your "available courses." From this list, view
course details by clicking on the course title. When you are ready to purchase,
click "Add to Cart." You will then be brought to a shopping cart where you can
review your courses before you purchase. If you wish to purchase additional
courses, just choose the link that states "continue shopping." When you are
ready, just choose to continue to checkout.
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4. Which type of course is right for me? |
In our
course catalog, you have the choice to choose to study in any of the
following sections: a) Continuing Education, b) College Credit Courses, c)
Learning the Mortgage Business, or d) Company Training Courses. Following, is a
brief description of all of our categories.
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| --Continuing Education:
These are courses intended for any state licensing requirements for Mortgage
Brokers, Loan Officers, Appraisers and Real Estate Professionals.
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| --College Credit Courses:
These courses offer complete education packages for anyone just entering the
business or even needing a comprehensive refresher course. The CMIC Course
offers 9 hours of transferable, ACE accredited college credit. If you also need
a computer to take your courses, you can also choose this option with the
inclusion of a desktop or laptop computer. They also offer our job placement
service.
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| --Learning the Mortgage Business:
These courses are for students who need to learn the industry, but do not
require any kind of certification. Nonetheless, we will provide a
non-accredited certificate of completion. |
| --Company Training Courses:
These courses are designated for companies who use our courses to train our
courses. They offer specialized course packages geared towards the needs of a
specific company.
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5. How long do I have to complete the course(s)? |
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All of our course packages are offered in 7, 30, 90 or 180 day packages. If you
choose an individual or small course package, it will most likely be available
for 7 - 30 days. Our complete packages are most often offered as a 30 day
course, but the larger ones are available for up to 180 days. ** Your allotted
time to complete the course begins when you purchase the course, not the first
time you log in. ** If you do not complete the course in the allotted
time, you may extend the time allowance for up to 6 months |
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6. How can I extend my course(s)? |
| To extend your course: WAIT UNTIL YOUR COURSE EXPIRES. Then, on
your welcome screen, next to the course title, it will state: "Expired.
Extend?" You should click on this link. It will take you back to the shopping
cart where you will be charged a $25 extension fee. **When you extend your
course, ALL of your courses will likewise be extended. The extension amount is
always fixed to replicate the original amount of time the course was purchased
for.
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7. Do I receive a Certificate of Completion after I have finished my course? |
| When you complete any of our courses, you are furnished with a
Certificate of Completion. This certificate becomes available to you online,
once you have completed and passed all of your course materials.
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8. Is this class offered completely online? |
| Our courses are offered online via streaming video and written
lecture material. Therefore, in most cases you do not need to spend any time in
a physical classroom. (Please see your individual state requirements for
Continuing Education credits.)
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9. How long will it take me to complete my course? |
| Our unique online program provides you with the flexibility to
create your own study schedule. While we recommend that you watch the videos at
least twice and take notes during your courses, we allow you to study for as
long as you would like. On average, each lesson's video lasts between 25 and 40
minutes. Each course is normally composed of several lessons.
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10. Once I have purchased my courses, how do I begin my studies? |
| From Mortgage-Education.com, you should choose "Student
Log In." Once you are logged in, you will be automatically taken to
your welcome page. On your welcome page, you will see a list of all of the
courses that you have purchased, including some very important information
about them, including when your course will expire and if you have passed the
exam or not. To visit the courses, simply click on the title of the course that
you are ready to study. You will then be directed to a page that lists all of
the available lessons in the course that you have chosen. You always have the
option to enter your course with or without the video: this is a personal
decision that you are given and will not affect your scores with us in any way.
Once you have chosen how you would like to study your course, you are
automatically taken to that lesson. |
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11. I can't log in to Mortgage-Education.com. Help! |
| You should log in with your entire email address as your user ID.
(i.e.: martha@mortgage-education.com) Also: your email address and your
password are both case sensitive. Please double check that both your caps lock
is not on, and that your number lock key is not pushed. 99% of all log in
problems are due to mistyping or misspelling. |
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12. Do I need to take the entire course at once, in one sitting? |
| No. Our courses are designed to provide you with flexibility to
enter and exit your courses as often as you would like within your time
allotment.
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13. Will I receive a workbook to study from? |
| Our workbook is provided online as what we call "supplemental
documents." As your instructor guides you through your courses, he will refer
to forms, web sites and other documents that are commonly used in the mortgage
industry. Before you begin your courses, we recommend that you print out your
documents. Use them as a workbook to take notes with and to keep the valuable
information for later reference.
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14. How do I print and save my supplemental documents? |
| Once you have chosen a course from your welcome page, you will see
a link near the top of the page that states, "supplemental documents." Each
document will be listed individually, and you should choose each that you would
like to print individually. The documents will normally be Adobe PDF files (you
will need the PDF viewer to see the files.) You can then print and save the
documents the same as you would any other on your computer.
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15. Are there examinations with my coursework?
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| Each course package comes complete with quizzes and a final exam.
Each course is followed by a quiz, and each course package is followed by a
final exam. An 80% or above is considered to be a passing grade. When you take
a test or a quiz, your score will appear immediately. If you do not pass any of
our examinations, you may take it again until you pass. You will always have
the option to retake the quiz, but if you take it again after you have already
passed it once, you will forfeit your previous score. You will not be able to
view or take your final exam until you have passed all of your quizzes. You
certificate will not become available until you have passed your final exam.
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16. How do I view the video? |
| When you enter each lesson with video, it will begin to play
automatically. If you have high-speed internet, it will appear quickly, but if
you have dial-up, it will probably take a few minutes. You can operate the
video player the same you would operate a physical one: use the play, stop,
fast forward and rewind buttons as you normally would.
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17. Is there a guarantee? |
| At any time if you need customer service, please contact our
friendly support staff at 888-555-6770. We guarantee all of our courses to your
satisfaction and are here to help in case you need it for whatever reason.
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18. How do I know what Continuing Education is available for me? |
| To view continuing education courses, you should first click on
"The Courses" near the banner on every section of our webpage. This link will
take you directly to our course catalog. On the left hand side of the page, you
should input your state that you intend to be licensed for and the type of
license that you would like education for. You license choices are Mortgage
Broker, Loan Officer, Real Estate Professional, and Loan Officer. Next, you
should click "go." You will be directed to a page that will list the available
courses for your state. Choose the appropriate courses and purchase them.
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19. How can I check my state's license requirements? |
By clicking on the link that states,
State License Information , located on the left-links on most of our
pages, you will be directed to a new page that lists all of the states in the
country. By choosing the state that you intend to be licensed in, you will be
able to view detailed licensing and requirements for each state. This
information includes the appropriate telephone numbers and contact information
for assistance with licensing and what is required to establish or renew a
license. Additionally, you will see a link with information about background
checks. You will also find a link that will take you to view the appropriate
course work for your state.
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20. Why isn't my state sponsored? What does it mean to be sponsored? |
| Sponsored states approve our course work to apply for your
continuing education credits. If your state is not sponsored, it means that our
course work will not apply towards your licensing requirements. Normally, this
is the case because your state does not require continuing education, but it
also sometimes means that your state does not approve online education at this
time.
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21. How can I get cross-state certifications? |
| Because each state has varying requirements for CE credits, each
cross state certification is a unique situation. Therefore, each needs to be
processed individually by someone in our cross-state certification department.
The fee to transfer credits to another state is $50. Please contact our support
staff to have your credits transferred at 888-555-6770.
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22. I have purchased my courses, but how will I know I am following the correct procedure? |
| For assistance with our CE courses, we offer a Continuing Education
Checklist available as soon as you log in to my.Mortgage-Education.com. We
recommend that you print this checklist and follow each step to get the most
out of your education. To find the checklist, simply log in to your courses via
the "log in" link. As soon as you log in, you will see a link to the top left
that states, Continuing Education Checklist.
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23. What is the Affidavit of Identity? |
| The affidavit of identity is simply a form that you should
download, print and take to a notary. This form verifies your identity through
a third person and is required to receive a certificate in our courses. It can
be faxed to our office at 770-792-6775. Once you have logged into your courses,
you will be able to see if we have receieved yours yet in the top right corner
of your screen. You will be able to take and complete your courses if we have
not received the affidavit, BUT you cannot receive your certificate of
completion until we receive it. The sooner you send your affidavit, the faster
we process your certification.
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24. What is the Proctor Agreement and do I need one? |
| A proctor agreement is required ONLY by Louisiana and Montana. The
proctor agreement means that: a third party notary should watch you take your
final exam, and by signing the document, he is stating that it was in fact you
that took this course and its exam. We have available lists of the approved
proctors for each state that requires them.
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25. What should I know about receiving my certificate of completion? |
We provide a Certificate of Completion to all of our students. To
gain access to your certificate, you must first complete all of the necessary
requirements, including:
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Send (fax) in the required documentation, such as the affidavit of identity and
the proctor agreement, if needed.
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Physically complete all of the required time in your courses, with the
interactive timer.
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Pass all of your quizzes with an 80% or above.
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Pass the final exam with an 80% or above. This only becomes available after
requirements 2 and 3 have been completed.
Once we have received all of your completed requirements, we will begin our
verification process to provide your certificate. Our verfication process
requires nothing on your part, but takes a minimum of 24 hours to complete.
24-48 hours after we have received all of your requirements, a link to both the
Official Certificate to send to the state and a Certificate to hang on your
office wall will become available online.
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26. Where is my final exam? |
| Your final exam will not become available until you have physically
completed all of the required time in your courses, with the interactive timer
AND passed all of your quizzes with an 80% or above. Once you have done these
things, your final exam can be located on each course's gateway page at the top
towards the right.
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27. Why does it say that my certificate is pending verification? |
| Once we have received all of your necessary requirements, it takes
us 24-48 hours to verify your coursework and paperwork before we release your
certificate. There is nothing to be done on your part. Pending verification
simply means that we are reviewing your submitted information and we are aware
that you completed your final exam and we will have your certificate available
as soon as possible.
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28. What should I do after I finish my final exam? |
| Once you have completed your final exam, please double check the
continuing education checklist to ensure that you have completed all of the
requirements. Also, make sure that our website states that we have received
your affidavit and proctor agreement (if necessary). Besides that, there is
nothing else you will need to do for 24-48 hours.
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29. How does the timer work? |
| Through our continuing education checklist, we have provided
detailed instructions for how to use the course timer. When you are logged into
your courses, click on the link for the continuing education checklist and then
click on the link that states, course timer. You will be directed to
instructions.
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